Return and Refund Policy
At Designer Cakes of London, our top priority is to ensure your satisfaction with our products and services. We understand that there may be instances where you need to return or exchange a product. Please take a moment to review our return policy to understand the procedures and guidelines for returns.
- Returns and Refunds
We accept returns and provide refunds in the following situations:
a. Quality Issues:
- If you receive a cake that does not meet our quality standards or is damaged during transit, please contact our customer support team within 1 Day of receiving the cake.
- Provide clear photographs of the cake along with a description of the issue. This will help us assess the problem and process your refund or replacement swiftly.
b. Incorrect Orders:
- If we accidentally send you the wrong cake or if there is a discrepancy between what you ordered and what you received, please contact us within 1 day of receiving the cake.
- We will arrange for the correct cake to be delivered to you at no additional cost, or we can issue a refund if you prefer.
2. Returns and Refunds Process
To initiate a return or refund, please follow these steps:
a. Contact Customer Support:
- Reach out to our customer support team via email at firstname.lastname@example.org or by calling +44 7946 846082.
- Provide your order number, a detailed description of the issue, and attach clear photographs if applicable.
- Our team will review your request and assess the provided information.
- We may require additional information or photos to better understand the issue.
- Depending on the nature of the problem, we will offer one of the following solutions:
- Refund: If a refund is approved, we will process it within 1 day to the original payment method.
- Replacement: If you choose a replacement, we will schedule a new delivery at your convenience.
3. Conditions for Returns
Please keep the following in mind when requesting a return:
a. Timely Notification: You must contact us within 1 day of receiving your order to be eligible for a return or refund.
b. Cake Condition: The cake should be in its original packaging and condition for a return to be accepted. We may not be able to process a return if the cake has been partially or fully consumed.
- Non-Returnable Items
Unfortunately, we cannot accept returns or offer refunds for the following:
a. Personalized Cakes: Cakes that have been customized with specific messages, designs, or names cannot be returned unless there is a quality issue or an error on our part.
b. Delayed Deliveries: We do our best to ensure timely deliveries, but we cannot be responsible for delays caused by unforeseen circumstances such as extreme weather conditions or delivery service issues.
- Contact Information
If you have any questions or need further assistance regarding our return policy, please contact our customer support team:
Phone: +44 7946 846082
Business Hours: 24 Hours
We appreciate your trust in Designer Cakes of London, and we are committed to providing you with high-quality products and excellent service. Your satisfaction is our priority, and we will do our best to resolve any issues you may encounter.